FAQ (Frequently Asked Questions)
What should I do if I need to cancel an appointment?
Outside of a true emergency, 24 hour notice of appointment changes is requested for all appointments. 50% of total price is charged to you for services not cancelled in this time frame. Membership appointments that are cancelled can either use an available membership credit or pay 50% of the original price of the service. We do our best to understand unforeseen circumstance while respecting the time of our practitioners.
What should i do if I am running late?
If you find yourself running late for an appointment, please call our phone number (410) 992-3001. If you reach voicemail, please leave a message. Your session time may be reduced to honor the appointments scheduled. We will do our best to give you as much time as we can and can also offer to reschedule. Upon rescheduling or cancellation in order to respect other appointments, the late cancellation fee may be applied.
What should I expect when I arrive for my appointment?
Simply walk in, turn to the right and speak to the receptionist at the window. If she isn't there, she will be back briefly as she may be helping a guest. The receptionist will check you in and let your service provider know that you are waiting in the waiting area.
Can I get a massage if I am pregnant?
Yes. We have therapists trained in prenatal massage. Doctor’s approval is advisable. Please be sure to notify us before you set your appointment.
How much should I tip?
Generally 15-20% of the full price service is appropriate, depending upon how you feel the quality of service was. If you receive a discount, it is customary to tip on the full price. All of our practitioners greatly appreciate tips and we thank you for your kindness.
What forms of payment do you accept?
We accept Cash, Checks, Visa, American Express, MasterCard, Visa or MasterCard Debit Cards. Spafinder gift cards are accepted for regular sessions that are not membership or otherwise discounted services. Spafinder gift cards cannot be used to purchase memberships or session packages.
How far in advance should I book my appointment?
We recommend scheduling appointments 1 – 4 weeks in advance, depending on service and practitioner. Walk-ins are not available at this time. Some of our practitioners offer same day appointments, but there are no guarantees of availability. We do our best to accommodate everyone's needs and availability.
What are your office hours?
Our administrative hours are Monday through Friday: 9:30am – 5:00pm. ​
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Detox services (ionic footbath, colonic, sauna) are generally scheduled/available: Monday-Friday 10am-6pm. Some Saturdays available. Times depending on availability.
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Massage & Energy Healing Services are generally scheduled: Monday through Saturday: Day and evening times vary depending on practitioners’ availabilities. Some Sundays are also available for massage.
Didn’t find an answer to your question or would like more information?
Please call us at (410) 992-3001.