What are your office hours?
Our administrative hours are Monday through Friday: 9am – 5pm. All our services are scheduled in advance to ensure that your experience is relaxing and personal without the interruptions and distractions of a more bustling environment.
Detox services (ionic footbath, colonic, sauna) are generally scheduled: Mondays, Wed, & Fridays 9am-6pm. Some Saturdays available.
Massage & Energy Healing Services are generally scheduled: Monday through Saturday: Day and evening times vary depending on practitioners’ availabilities. Some Sundays are also available for massage.
How do I make an appointment?
You can contact us at (410)992-3001. Another (preferred) option is to fill out the website form or email us at email@example.com. Please indicate type of service, time preference and your phone number. Our administrative hours are Monday - Friday from 9am - 5pm.
How far in advance should I book my appointment?
We recommend scheduling appointments 1 – 4 weeks in advance, depending on service and practitioner. Walk-ins are not available at this time. Some of our practitioners offer same day appointments, but there are no guarantees of availability.
Will you remind me of my appointment?
Yes. Your appointment will be confirmed 48 hours in advance. If we have your email, you will get a reminder in your email. Text massage reminders are also sent if we have your cell phone number.
What if I need to cancel my appointment?
Outside of a true emergency, 24 hour notice of appointment changes is requested for all appointments. $25 cancellation fee is charged to you for services not cancelled in this time frame.
What if I am late?
If you find yourself running late for an appointment, please call our phone number (410) 992-3001. If you reach voicemail, please leave a message. Your session time may be reduced to honor the appointments scheduled. We will do our best to give you as much time as we can.
What should I expect when I arrive for my appointment?
When arriving for your scheduled appointment, you will be greeted by our staff and given instructions on how to prepare for your session. Our therapists explain the entire process in detail so that you can make decisions based on your individual preferences and needs for the service to maximize your comfort level.
What preparation is required for Detox?
Please read preparation and contraindication to determine if service should not be used or used with caution and requires Doctor’s release.
Massage & Body Treatment
What should I wear if I am getting a massage or a body treatment service?
Energy Healing Sessions: (Reiki)- you are fully clothed in this session. Wear what you feel comfortable in.
Shiatsu: Wear comfortable clothes – stretchy long pants, tee shirt with sleeves.
Full Body Massage: Generally you will not be clothed during massage. Your body will remain draped throughout the treatment with only the area being worked on exposed.
Sauna: You may bring a swimsuit if desired.
Can I get a massage if I am pregnant?
Yes. We have trained therapists in prenatal massage. Doctor’s approval is advisable. Please be sure to notify us before you set your appointment.
How much should I tip?
Generally 15-20% of the full price service is appropriate, depending upon how you feel the quality of service was. If you receive a discount, it is customary to tip on the full price. Thank you for your kindness.
What methods of payment do you accept?
We accept Cash, Checks, Visa, American Express, MasterCard, Visa or MasterCard Debit Cards.
Didn’t find an answer to your question? Email us at firstname.lastname@example.org, or call us (410) 992-3001.